Working with you is much more than a job to us – it’s the beginning of a long- term alliance. The APP UK team will live and breathe your business in the same way you do, help identify new ways to improve the service and pro-actively tackle the issues you face.
- Understanding Your Culture: – we believe that our best chance of success in any contract, lies in our ability to fully understand your culture, philosophy and requirements in order to propose services that appropriately meet and satisfy the risk profile. This process gives our managers an understanding of the concerns, the current arrangements and indicators as to future strategies or improvements that can be developed.
Judge us on Results: Everyone talks about Service Level Agreements and KPIs. At APP UK we have taken this to the next level and like to call this Results Based Accountability. What this means is, that working with you, we will review the service to be delivered, gain an understanding of your culture and philosophy and formulate key performance indicators followed by the specific benchmark criteria. Sometimes these can be governed by your own SLA and KPI mechanisms.
From these we then consider what we have done, how well we have done it and is anyone better off because of it. We believe that this approach brings full meaning and evaluation to any SLA and KPI system. It affords us the opportunity to bring real job satisfaction and career development to our employees and fulfil not only your service requirements, but offer the options to develop Key Drivers and an Innovative Strategy which can only serve to stimulate enhanced efficiency in how the service is performed.